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Complaints Process

 

Here at Bits Computers we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at admin@bits.co.uk  including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here:

http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Note: Registrars can escalate complaints within their company; smaller registrars who cannot escalate within the business are encouraged to either use Nominet or ‘do a free domain transfer to a registrar of the registrant’s choice’.

In the event of reporting abuse or improper use of any domain services with reference to the mentioned terms and conditions please email abuse@bits.co.uk. Your issue will be dealt with as promptly as possible.